Executive Advisory · Workplace Diagnostics and Investigations

When workplace problems
become business risks,
leaders call Goto Solutions.

We partner with organizations to investigate and resolve conflict, develop stronger leaders, and build cultures where people do their best work.

"You're the first person who's really listened."

— what employees tell us

The Real Problem

Most organizations don't have
a people problem.
They have a diagnosis problem.

Employee complaints. Toxic culture. High turnover. Leadership conflict. Burnout. Teams that won't work together. Those symptoms matter — but they rarely tell the whole story. Our work begins by uncovering what others have missed. Only then do we help leaders decide what needs to change.

01

Organizational Trust

Rebuilding the trust that's collapsed between leadership and the people they lead.

02

Leadership Transition Support

Guiding executive teams through changes in leadership without losing stability or trust.

03

Culture Recovery

Moving a damaged culture from surviving to genuinely functioning again.

04

Team Facilitation

Bringing divided teams back into honest, working relationship with one another.

What Makes Us Different

We don't just resolve
workplace issues.
We diagnose them.

"You're the first person who's really listened."

Schedule a Conversation

Results That Matter

The story underneath
the story.

Every engagement starts with what everyone already sees. It ends somewhere else entirely.

View on LinkedIn ↗ Healthcare

The Chemotherapy IV

Everyone saw: Interpersonal conflict.

We found: A patient safety issue rooted in leadership dysfunction.

View on LinkedIn ↗ Executive Coaching

The Muffins

Everyone saw: An open-door policy nobody used.

We found: A trust gap — rebuilt until people were bringing muffins to her office.

View on LinkedIn ↗ Team Facilitation

Two Teams, One Organization

Everyone saw: Difficult employees.

We found: Years of leadership-driven division. Today, they work as one.

View on LinkedIn ↗ Leadership Transition

The Wrong Manager, Not a Bad One

Everyone saw: A bad manager.

We found: A leadership mismatch. A better fit meant everyone succeeded.

The People Behind the Work

Our Team

Helena Goto

Helena Goto

MBA · USC Marshall School of Business  ·  Master of Dispute Resolution · Pepperdine Straus Institute

Helena holds dual master's degrees — an MBA from USC Marshall School of Business and a Master of Dispute Resolution from Pepperdine University's Straus Institute — and brings 12+ years of ER experience from roles at Capital Group and Tahoe Forest Health System. She also taught Alternative Dispute Resolution at the USC Sol Price School of Public Policy.

Tina Birungi

Tina Birungi

Master's in HR Management · USC

Tina holds a Master of Science in Human Resource Management from the University of Southern California and a career marked by building ER infrastructure from the ground up. Her work spans diverse industries, with a reputation for thoughtful, equity-centered leadership that translates complex people challenges into practical, lasting solutions.

David Childress — photo coming soon

David Childress

Executive Master's · USC Price School of Public Policy

David leads our workplace investigations after three decades conducting investigations and interviews where the stakes were about as high as they get. He knows how to run a structured interview, how to handle evidence so the chain holds, and how to stay neutral in a way that stands up to scrutiny later — harassment, discrimination, retaliation, workplace violence, all of it.

Who We Help
Healthcare Government Entertainment Professional Services Manufacturing Nonprofits Executive Teams & Boards

How We Work

The Goto Diagnostic
Framework

Disciplined accountability, paired with genuine care.

01

Listen

We begin by listening without assumptions — through confidential conversations, leadership interviews, and organizational assessment.

02

Diagnose

Patterns emerge. Symptoms become root causes. Different people tell different stories — but eventually the truth becomes clear.

03

Align

Leadership develops a shared understanding of what's really happening, and agreement on what needs to change.

04

Restore

Trust. Communication. Accountability. Leadership. We work through the specific interventions each situation calls for.

05

Sustain

Coaching, leadership support, and organizational habits that keep the change from unwinding after we leave.

Let's Talk

Ready to uncover what's
really happening?

Helping leaders uncover the truth, rebuild trust, and move organizations forward. Let's start with a conversation.

Schedule a Conversation Email Helena Directly